Shipping Policy | Algainfo
At Algainfo, we are committed to providing fast, secure, and reliable delivery to all our customers.
Please read the following information carefully before placing your order.
🕒 1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.
Once your order is shipped, you will receive a confirmation email with your tracking number and courier details.
Please note: Processing times may be slightly longer during holidays or high-demand periods.
🌍 2. Shipping Destinations
We currently ship to the following regions:
✅ All European countries (including the United Kingdom)
✅ The United States
Unfortunately, we do not ship to other regions at this time.
🚚 3. Shipping Methods & Fees
| Region | Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|
| Europe (incl. UK) | Standard Shipping | 7–12 business days | €6.99 |
| Europe (incl. UK) | VIP Express Shipping | 5–7 business days | €10.99 |
| United States | Standard Shipping | 7–12 business days | €8.99 |
| United States | VIP Express Shipping | 5–7 business days | €12.99 |
🆓 Free Shipping:
Enjoy free standard shipping on all orders over €50 (after discounts).
Available for both Europe and the United States.
💼 4. Customs Duties & Taxes
International shipments may be subject to customs duties, import taxes, or handling fees depending on your country’s regulations.
These costs are not included in our product prices or shipping charges.
Customers are responsible for paying any applicable customs duties or import taxes once the parcel reaches their country.
Algainfo is not responsible for customs delays or for orders returned due to unpaid import fees.
🏠 5. Incorrect or Incomplete Addresses
Please ensure all shipping information is accurate before completing your purchase.
If you need to correct your address, contact us within 24 hours at 📧 willll2015@hotmail.com.
Once an order has been dispatched, we cannot modify the address or refund orders shipped to incorrect locations.
📦 6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
You can use this number to monitor your shipment directly on the courier’s official website.
Please allow up to 48 hours after dispatch for tracking updates to appear.
⚠️ 7. Lost, Delayed, or Damaged Packages
If your order is lost, delayed, or arrives damaged, please contact us immediately with your order number, tracking details, and photos (if applicable).
Our support team will investigate and assist you promptly.
Algainfo is not liable for delivery delays caused by external factors such as weather, customs, or courier issues.